Privacy policy

Privacy Policy

This policy explains what personal data we collect when you visit or buy from wodhaus.com, why we collect it, who we share it with and what your rights are. It is written to meet the EU General Data Protection Regulation (GDPR), the UK GDPR, the Swiss Federal Act on Data Protection (nFADP) and applicable US state privacy laws.

Who is responsible for your data

The operator of wodhaus.com is responsible for your personal data. You can contact us about it at any time by email: wodhaus.contact@gmail.com

What data we collect

  • Order data: name, email address, delivery and billing address, phone number if you give it, the products you buy and the amount paid.
  • Payment data: handled directly by the payment provider you choose. We do not see or store your full card details.
  • Messages: what you write to us by email, and any photos you send us.
  • Browsing data: IP address, browser and device type, pages visited and how you arrived at the site, collected through cookies and similar technologies.
  • Newsletter: your email address, only if you sign up.

Why we use it, and on what legal basis

  • To process and deliver your order, send you order and tracking emails, and handle returns and refunds. Basis: performance of the contract with you.
  • To answer your messages. Basis: performance of the contract, or our legitimate interest in answering questions.
  • To keep accounting and tax records required by law. Basis: legal obligation.
  • To prevent fraud and keep the site secure. Basis: our legitimate interest.
  • To send you news and offers by email, only if you have agreed. Basis: your consent, which you can withdraw at any time with the unsubscribe link in each email.
  • To measure and improve the site and our advertising, through non-essential cookies, only if you accept them in the cookie banner. Basis: your consent.

Who we share it with

We do not sell your personal data. We share it only with the service providers we need to run the shop:

  • Shopify, which hosts the website and the checkout and stores order data on our behalf.
  • Payment providers (card payments and PayPal), which process your payment under their own privacy policies.
  • The carrier delivering your order, which receives your name, delivery address and contact details.
  • Public authorities, when the law requires it.

Transfers outside Switzerland, the EU and the UK

Some of these providers process data in other countries, including Canada and the United States. When data is transferred to a country without an adequate level of protection, the transfer is covered by appropriate safeguards, such as the standard contractual clauses approved by the European Commission and recognised in Switzerland and the UK.

Cookies

We use cookies that are necessary for the site to work, such as keeping your cart and completing checkout. Other cookies, for statistics and advertising, are used only if you accept them in the cookie banner. You can change your choice at any time through the banner or your browser settings.

How long we keep it

We keep order data for as long as needed to fulfil the order, handle returns and guarantee claims, and for the period required by accounting and tax law. Newsletter data is kept until you unsubscribe. Messages are kept as long as needed to deal with your request.

Your rights

You can ask us to:

  • tell you what data we hold about you and give you a copy;
  • correct data that is wrong;
  • delete your data, unless we must keep it by law;
  • limit how we use it, or object to its use based on our legitimate interest;
  • send your data to you or to another company in a commonly used format;
  • withdraw a consent you have given, at any time.

To use these rights, email wodhaus.contact@gmail.com. We may ask you to confirm your identity.

You also have the right to complain to a data protection authority: in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC); in the EU, the authority of the country where you live; in the UK, the Information Commissioner's Office (ICO).

Children

Our shop is for adults. We do not knowingly collect personal data from children under 16.

Security

Payments are made through Shopify's secure checkout, and your card details are never stored by us. Access to order data is limited to the people who need it to run the shop.

Changes

We may update this policy. The current version is always on this page.

Last updated: 22 October 2026