Refund policy
Refund and Return Policy
14 days to return
You can return a product within 14 days of the day you receive your order. You do not need to give a reason.
To start a return, email us at wodhaus.contact@gmail.com within those 14 days with your order number and the products you want to return. We will reply with the return address and instructions. Please do not send anything back before we reply.
Once you have told us you want to return a product, send it back within 14 days.
Condition of returned products
A product can be returned if it is:
- unused, and clothing unworn and unwashed, with its tags still attached;
- complete, with all its parts and accessories;
- in its original packaging.
Hygiene: sealed items
For hygiene reasons, the following items can only be returned if their original packaging is still sealed:
- mouthguards;
- underwear and socks;
- any other item that comes into direct contact with the mouth or skin and is sold sealed.
Return shipping costs
You pay the cost of sending the product back to us. We recommend a tracked shipping service, as we can only refund a return once it reaches us.
Refunds
When your return arrives, we check it. If it meets the conditions above, we refund you using the same payment method you used for the order, and we let you know by email.
We send the refund within 14 days of receiving your return.
Damaged or wrong items
If a product arrives damaged, or is not what you ordered, email us at wodhaus.contact@gmail.com within 7 days of receiving it. Please include your order number and photos of the product and of the packaging.
We will sort it out at no cost to you, with a replacement or a refund. In this case you do not pay any return shipping.
Contact
For any question about a return, email wodhaus.contact@gmail.com. We reply within 24 hours on business days.